POLICES

To ensure a smooth and enjoyable experience for everyone, please take a moment to read our salon policies before booking.

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1. Bookings & Deposits

• Valid card details may be required to secure certain appointments.

• Your card will only be charged in accordance with our cancellation and no-show policy.

• To reschedule, please give at least 48 hours' notice using your appointment confirmation email.

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2. Cancellations & No-Shows

• Cancellations within 48 hours of your appointment will incur a 50% fee.

• Cancellations within 24 hours will incur a 100% fee.

• No-shows will forfeit any deposit paid, and the remaining applicable fee may be charged to your card.

• If payment cannot be collected, full payment will be required before booking again.

• Repeated no-shows may result in a temporary or permanent booking restriction.

• We understand emergencies happen and will always aim to be fair and understanding where possible.

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3. Late Arrivals

• Please let us know as soon as possible if you are running late.

• Late arrivals may result in reduced treatment time to avoid delaying other clients.

• Arrivals more than 15 minutes late without prior notice may result in cancellation and a 100% charge.

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4. Health & Allergies

• Please inform your therapist of any allergies, medical conditions, disabilities or pregnancy before your appointment.

• If you experience any discomfort or unusual symptoms during your treatment, please let your therapist know immediately.

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5. Patch Testing & Consultations

• Eyelash Extensions: Patch testing is not required under the manufacturer's guidelines but is available upon request. A disclaimer must be signed if you choose to decline a patch test.

• Tinting, Lash Lifts & Similar Treatments: A patch test is required at least 24 hours (preferably 48 hours) before treatment. Please inform us of any previous reactions.

• A negative patch test cannot guarantee that a reaction will not occur during or after treatment.

• Aesthetic Treatments: A consultation is required before booking to ensure suitability. Consultations can also be booked separately through our online booking system.

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6. Complaints & Refunds

• We do not offer refunds.

• If you are unhappy with your treatment, please contact us within 48 hours so we can discuss your concerns and find a suitable resolution.

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7. Gift Vouchers

• Gift vouchers are valid for 9 months from the date of purchase.

• Vouchers are non-refundable and cannot be extended.

• Treatments can usually be exchanged for another of equal value.

Thank you for respecting our policies and supporting our small business. We look forward to welcoming you to the salon!